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CODE OF CONDUCT

This Code of Conduct is our most important ethical and legal expectation for our employees, contractors, business partners and Board of Directors.

OUR VALUES

Integrity: We are what we say we are; we do what we say we do.

Community: We work with communities to support our members and give back to them.

Quality: We continually improve our products and operations to ensure the highest quality of care for our members.

Flexibility: We seek to understand the needs of our members, providers, and purchasers over time and to develop programs and services to meet those needs.

Respect: We respects our members by providing quality care and services that recognize their unique needs. We respect our community by providing a supportive work culture that encourages their development and embraces their diversity.

Doing the Right Thing for our Members: 

• Medically Necessary Covered Services

• No Incentives for Providers to Deny or Restrict Care

• Clear, Accurate, and Appropriate Marketing Information • No Illegal Gifts

• No Discrimination

• Maintaining Member Confidentiality

• Required Benefits

• Open Communication

• Appeals and Grievances

Doing the Right Thing for our Coworkers and Company:

• Respectful Workplace

• Truthful Internal Communication

• Conflicts of Interest

• Anti-Kickback Laws

• Appropriate Business Expenses

• UCare Property

• Records

• Political Activity

• Charitable Contributions and Sponsorships • Antitrust Compliance

• Trade Secrets

• Information Technology

Doing the Right Thing for our Providers and Business Partners: 

• Coding and Billing

• Timely Claims Payment

• Delegation and Contract Oversight

• Confidentiality of Provider Information

• Accepting Gifts, Meals, and Entertainment

Doing the Right Thing for Government Agencies:

• Ethical Business with Government Staff • No False Reporting

• Government Investigations

• Medicare Part D and Antifraud Efforts


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